Refund Policy for Matheos.ca Mentorship
Last Updated: [2025]
1. Digital Products/Downloads
-No refunds are provided for:
- Instant-access digital materials (e.g., downloadable guides, pre-recorded content).
Reason: These cannot be "returned" once accessed.
2. Live Mentorship Services
- Refund eligibility:
- Full refund if requested within [3] days of purchase and before the first session.
- Partial refund (prorated) after the first session but before the second session.
- No refunds after the second session begins.
3. Subscription Services
- Recurring payments(e.g., monthly mentorship):
- Cancel anytime, but no refunds for partial billing periods.
- Future payments stop immediately upon cancellation.
4. How to Request a Refund
within the eligible timeframe.
- Include:
- Your full name.
- Purchase receipt/order number.
- Reason for the request (optional).
5. Exceptions
- No refunds if:
- You’ve attended >1 session.
- You fail to participate after signing up (non-use ≠ refund eligibility).
- Services were clearly labeled "non-refundable" at purchase.
6. Dispute Resolution
- Unresolved issues may be escalated to the BC Consumer Protection Bureau ([www.consumerprotectionbc.ca](https://www.consumerprotectionbc.ca)).